Reference

How We Handle Your Account and Personal Data

Your account data — including login details, wallet information linked to DANA, OVO, or GoPay, and session activity — is handled with clear, consistent practices outlined on this page.

DANA, OVO, GoPay wallet dataAccount session securityYour right to request data changesIndonesia-region data practicesNo data sold to third parties
paito nusantara How We Handle Your Account and Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you want to review, update, or remove data tied to your account — including payment references from DANA, OVO, or GoPay — our support team handles these requests directly. Responses are sent to the contact method on your account, so keep your registered email or phone number current. You can reach us through any of the channels below.

Live Chat Support Open the chat widget from your account page. Our team handles data and privacy requests alongside general account help, any time you need it.
Email Privacy Request Send your data access, correction, or deletion request by email. Include your registered account name and the type of data you are asking about for faster processing.
Account Settings Path Some data updates — like your phone number or linked wallet details for OVO or GoPay — can be changed directly inside your account settings without contacting support.
HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We apply a few consistent practices to keep your data accurate and your account secure. Session tokens are refreshed automatically when you switch between mobile and browser, so your access stays continuous without requiring you to log in again from scratch. Cookies on this site are used for session continuity and basic analytics — not for cross-site advertising profiles. You can clear cookies at any time through your browser settings without losing your account data. For account security, we use OTP verification on login from unrecognised devices, and any withdrawal request triggers a re-verification step tied to the wallet method you used — DANA, OVO, or GoPay.

Cookie Use

Cookies here serve session continuity and basic analytics only. No advertising cookies are placed. Clear them from your browser settings whenever you choose — your account stays intact.

Account Security

OTP verification applies when we detect a new device or location on your account. This step keeps your wallet-linked balance — whether on DANA, OVO, or GoPay — from being accessed by others.

Data Retention

We keep transaction records for the period required to support your account history and any dispute resolution. When you close an account, we follow a structured deletion process for personal data.

Third-Party Sharing

Your data is not sold or passed to marketing third parties. Payment providers like DANA, OVO, and GoPay receive only what is needed to confirm and complete each transaction on your account.

Common Questions About Your Data and Privacy Rights

These are the questions we hear most often about how your personal data, wallet records, and account information are managed at paito nusantara. If your question is not covered here, reach out through live chat or email and we will respond to your account's registered contact.

We collect your name, email address, phone number, and the device details used at registration. Payment references from DANA, OVO, or GoPay are logged per transaction, not stored as full credentials.

Yes. Send a request via email or live chat using your registered contact details. We will compile your account data record and send it to the email address on file within a reasonable timeframe.

Submit a deletion request through live chat or email. After we verify your identity, personal data not required for legal or transaction records is removed. Some transaction references are kept per regulatory requirements.

No. Your data is not sold or shared with marketing networks. Payment providers DANA, OVO, and GoPay receive only the transaction reference data needed to confirm each deposit or withdrawal you make.

Cookies maintain your login session and support basic site analytics. No advertising or cross-site tracking cookies are used. You can clear or block cookies through your browser settings at any time.

We begin a structured deletion process for your personal data. Transaction records required for legal or dispute purposes are retained for the minimum period required, then removed as well.